Beacon AI
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Call Forwarding

GAv2.1.0

When a customer needs a human, Beacon transfers the call to your team and provides context so you don’t start from zero.

updated 2 weeks ago
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System function · forward_call
Telnyx · Twilio · Daily SIP
Persona config · system functions
forward_call
end_call
rag
gender_detect
forward_to
+962 7 ••• 2210
Call trace
live
  • callerHi, can I speak to someone in billing?
  • agentSure, one moment. Connecting you now.
  • systeminvoking forward_call({ forward_to: "+9627•••2210" })
  • systemTelnyx Call.transfer → E.164 · bridge established
A simple view of transfer settings and what gets passed along.
§01 · Mechanics

How it works

  1. 01Set a destination

    Choose the phone number/team that receives transfers.

  2. 02Define triggers

    For example: "talk to a person" or certain sensitive topics.

  3. 03Transfer with context

    Beacon shares what happened so your team can finish fast.

§02 · In the wild

Where teams actually use it

VIP supportcase 01
Instant hand-off

Beacon filters calls and transfers only the important ones.

Legal/medicalcase 02
Stay safe

Beacon transfers when the request should be handled by staff.

After-hourscase 03
Emergency escalation

Beacon transfers urgent calls to the on-call number.