Beacon AI
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The Beacon AI Process at a Glance

How Beacon AI Works

A simple process to create intelligent AI agents that transform your customer support experience

  1. Create Agent
    Create Your AI Agent
  2. Define Workflow
    Connect to Workflows
  3. Connect Knowledge
    Connect to Knowledge Base
  4. Track Results
    Monitor Performance
01

Create Your AI Agent

Design an AI agent that represents your brand. Customize language, dialect, personality, and communication style to create the perfect virtual representative for your business.

Language Selection
Choose from multiple languages to serve your global customer base
Dialect Options
Fine-tune regional dialects for authentic communication
Personality Traits
Define tone, formality, and communication style
02

Connect to Workflows

Define how your AI agent interacts with customers and other services. Create custom workflows for different scenarios and integrate with third-party platforms like Foodics, WhatsApp, and more.

Integration Setup
Connect with WhatsApp, Foodics, and other platforms
Workflow Definition
Create conversation flows and decision trees
Human Handoff Rules
Define when and how to transfer to human agents
03

Connect to Knowledge Base

Power your AI agent with information from your knowledge base. Upload documents, FAQs, and product information to help your agent answer customer queries accurately and consistently.

Document Upload
Upload PDF, JSON, HTML, MD, PPTX, TXT, CSV, and DOCX files
Query Configuration
Define how your agent retrieves and uses information
Content Management
Organize and update information as your business evolves
04

Monitor Performance

Track your AI agent's performance with comprehensive analytics. View leads generated, conversation logs, and key metrics to continuously improve your customer support experience.

Leads Management
Track and manage leads generated from conversations
Conversation Logs
Review conversation history and customer interactions
Performance Analytics
Measure success with key metrics and insights
Common Use Cases
Customer Support

Handle common customer inquiries 24/7, reducing wait times and improving satisfaction.

Lead Generation

Qualify leads through intelligent conversations and seamlessly hand them off to your sales team.

Order Processing

Automate order taking, status updates, and common post-purchase questions.