Beacon AI
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Analytics

GAv3.0.2

See call volume, peak hours, top questions, and what Beacon couldn’t answer, so you can improve quickly.

updated 4 days ago
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Statistics · last 30 days
synced 12s ago
Total calls
8,412
Avg call duration
2m 18s
Overall success rate
82%
Peak times · calls by hour
peak 16:00
06
08
10
12
14
16
18
20
22
Top 5 questions
  • 01 where's my order?821
  • 02 what's your return policy?612
  • 03 do you deliver to Jeddah?344
Unanswered questions
  • is there a ramadan timing?48
  • can I pay in installments?31
A snapshot of the numbers that matter.
§01 · Mechanics

How it works

  1. 01Collect

    Every call and message contributes to the dashboard.

  2. 02Find patterns

    See peak times and repeated questions.

  3. 03Fix gaps

    Update docs and rules based on what's missing.

§02 · In the wild

Where teams actually use it

Managerscase 01
Know what's happening daily

See performance without listening to every call.

Productcase 02
Find what customers actually ask

Use questions to refine your messaging and FAQ.

Opscase 03
Staff better

Plan human coverage based on peak hours and escalations.