Agents

GAv3.2.1

Create roles for different teams (reception, support, sales). Each role has its own tone, language, and what it's allowed to do.

updated last sprint

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Personas · voice + chat

3 of many · tap to inspect

Runtime config

ar-JO

“أهلاً وسهلاً، معاك استقبال الفندق. كيف بقدر أساعدك؟”

Tap a persona to see its language, voice, and behavior settings.

§01 · Mechanics

How it works

3 steps · end-to-end

01Pick a role
Start with a role like Support, Reception, or Sales.
02Set the language + tone
Choose the language(s), greeting, and how formal Beacon should sound.
03Decide what it can do
Allow safe actions (look up, book, update) and define when to transfer to a human.

§02 · In the wild

Hospitalitycase 01

Reception that answers every call

Bookings, directions, and check‑in questions, with a warm transfer to staff when needed.

E‑commercecase 02

Support in WhatsApp, not email

Delivery updates, returns, and product questions in the channel customers actually use.

Clinicscase 03

Front desk without missed calls

Hours, insurance questions, and appointment requests. Always answered.